Refund Policy
Belle Étoile Nice Return and Refund Policy
At Belle Étoile Nice , we strive to provide all our customers with excellent service and a pleasant shopping experience. Our return and refund policy has been carefully crafted to ensure maximum satisfaction, subject to certain conditions. Please read the following guidelines carefully regarding returns and refunds.
100% return guarantee on new products
We offer a full return guarantee on all new products, excluding promotional items. Sale items are excluded from this guarantee.
No refunds for clearance items
Items purchased during sales cannot be refunded. These purchases are final and cannot be returned or exchanged, even if the size is incorrect.
Return costs
Return shipping costs are the customer's responsibility. Belle Étoile Nice does not reimburse return shipping costs and is not responsible for any fees incurred during the return process. Please see our terms and conditions for more details.
Return notification deadline
Returns must be reported within 30 days of receipt of the item. After this time, returns will not be accepted. Please respect this deadline to be eligible for a return.
Exchange of sale items
Sale items cannot be exchanged, even if the size is incorrect. Please make sure you choose the correct size before making a purchase.
100% Guarantee on Defective Items
We offer a full warranty on all defective items. If a product has manufacturing defects, it can be returned for a full refund or exchange, whichever you prefer.
Return procedure
To make a return, please email info@belleetoilenice.com . Once your return is approved, you will receive detailed instructions to complete the return process.
Obligation to provide a return form
Returns without a completed return form cannot be processed. Please be sure to include this form with your return to ensure your request is processed correctly.
Conclusion
Belle Étoile Nice is committed to ensuring customer satisfaction. By adhering to our return and refund policy, we ensure that all returns are handled efficiently and fairly. For any questions or comments, please contact our customer service at info@belleetoilenice.com .
