Return policy
Return Policy – Belle Étoile Nice
Last updated: July 5, 2025
Important: Please read our return policy carefully. No exceptions will be made, as you accepted these terms when you made your purchase.
Back
Deadline :
You have 30 days from receipt of your order to request a return.
If more than 30 days have passed, we will unfortunately not be able to refund or exchange the item .
Terms :
Returned items must be in their original condition, unused, unwashed , and in their original packaging .
For hygiene products, these must be thoroughly cleaned before any return.
Exclusions:
For hygiene reasons, certain items cannot be returned , including:
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Underwear
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Lingerie
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Tights
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Open body care products
Starting the process:
To initiate a return, please email: info@belleetoilenice.com
Include your order number, the reason for the return, a photo if the product is damaged , and your full contact details.
Refund
Procedure :
Once your return is received and inspected, we will send you an email notifying you of the approval or rejection of your refund.
If approved, the refund will be automatically issued within 30 days to your original credit card or payment method.
Late or missing refund:
If you have not yet received your refund after 30 days:
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Check your bank account again.
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Contact your bank.
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If the refund still hasn't been displayed, contact us at info@belleetoilenice.com
Costs
Return costs:
Return shipping costs are the responsibility of the customer .
We strongly advise you to send your package with tracking (Track & Trace) , as we are not responsible for lost returns.
Return address:
Returns must be sent directly to our supplier in China . Return shipping costs start at €20 (or more depending on your carrier and country) and are the responsibility of the customer.
Exceptions
Defective or incorrect products:
If you receive a damaged or incorrect product, we will send you a new product free of charge .
If the problem occurs a second time, you will receive a full refund .
Order cancellation:
Once your order has been validated, it is no longer possible to cancel it due to our automated processing system.
Questions ?
For any request or additional information, you can contact us by email at: info@belleetoilenice.com
